Shipping

General shipping information:

  • Orders placed after 12:00 PM (noon) Eastern Standard Time, our cutoff time, will be treated as if they are placed the following day.

  • Orders placed using our 5+ Business Days shipping option will normally ship out the next business day. Be aware, with our standard shipping option there is a handling and processing period before they're shipped out.

  • Orders placed with an expedited shipping option will ship out the same day if placed prior to the cutoff time.

  • Orders are only shipped from one of our warehouses Monday through Friday, excluding holidays.

  • All orders are subject to shipping carrier delivery schedule and factors outside our control.

  • Orders placed with UPS Next Day Air or UPS Second Day Air are not eligible to be canceled. 

When will your order arrive?

If your UPS tracking claims your package was delivered but you did not receive it, please report it to our customer service team as soon as possible by calling (912) 349-2177 or contacting us. Once receive your report, please allow us 3 business days to work with UPS to locate your package. If the package has not been located after this period, we will be more than happy to initiate a refund or ship a replacement package to you.

2-5 Business Days (MOST POPULAR)::

  • Shipment arrival estimated between 2-5 business days. Keep in mind the day the order ships, is not considered a full business day

  • Available to all 50 United States

UPS Next Day Air:

  • Guaranteed delivery within 1 business day.

  • Available to the 48 contiguous United States and Puerto Rico with limited access to Hawaii and Alaska. Transit to Alaska and Hawaii may require additional time.

  • Orders placed with this shipping option are not eligible to be canceled. 

UPS Second Day Air:

  • Guaranteed delivery within 2 business days.

  • Available to commercial addresses in the 48 contiguous United States and Puerto Rico with limited access to Hawaii and Alaska. Transit to Alaska and Hawaii may require additional time.

  • Orders placed with this shipping option are not eligible to be canceled.

Can we ship to P.O. Boxes?

Because P.O. boxes aren't big enough to accommodate our large boxes, we can't deliver full cases or big orders to P.O. boxes. We can, however, ship small quantities from USPS to P.O. boxes for a select few items.

Need to cancel your order?

If you need to cancel an order please notify us as soon as possible and we will do everything we can to help you! If your order has been packaged then we will not be able to cancel it. Orders placed with Second Day Air or UPS Next Day Air can't be canceled. If you contact us outside of our hours of operation we can't guarantee that we will be able to cancel it for you. Our office hours are Monday through Thursday 8-5 pm (EST) and Fridays 8-12 pm (EST).

Please contact us or call (912) 349-2177.

Address changes/incorrect addresses

If you entered an incorrect address or simply need to change your shipping address, let us know and we will do our best to accommodate you. If the shipment has already left our facility, unfortunately, we can no longer modify the address, however, we can help you get in contact with them.

Usually, if you request to change your address on a package that's already in the hands of the shipping company, you'll be charged $17.60 per tracking number.

Can delivery be scheduled for a specific date?

UPS allows us to request delivery for specific days so you can get your package when you’d like it. While UPS will make every attempt to complete your delivery change, requests made on the scheduled delivery date may not be possible. This will cost $17.60 per tracking number. While we can request a schedule delivery for certain days, we cannot schedule delivery for specific times. UPS has a set schedule for how they deliver packages and they cannot schedule specific times for delivery.

What happens if there’s an issue with delivery?

Things happen, we get it. Sometimes packages get refused, the address can't be delivered to, or the package is marked "Return to Sender."

When a package is marked as Return to Sender because it gets refused or the address can’t be delivered to, these are your options:

  • Will Call: We will reroute your package(s) to a nearby UPS Customer Center to be held for you to pick up. This service is absolutely free.

  • Deliver to another address: We will reroute your package(s) to an alternate delivery address you provide. This service costs $17.60 per tracking number.

  • Return to sender: UPS will return the package(s) to us. This service costs $17.60 per tracking number. Once we have received them, you will be partially refunded and will need to place another order you would still like the products to be sent to you.

  • Reschedule delivery: We will submit a request for UPS to deliver at the original delivery address on a different date. UPS needs at least two days notice before the scheduled shipping date. Please bear in mind that the new delivery date must be at least one day past the scheduled delivery date. UPS also cannot guarantee a specific delivery time. This service costs $17.60 per tracking number.

Lost/damaged package

If your package is lost:

If your UPS tracking claims your package was delivered but you have not received it, please report it to our customer service team as soon as possible by calling (912) 349-2177 or contacting us. Once we review your report, please allow us 8-10 business days to collaborate with UPS to locate your package. If the package has not been located after this period, we will be more than happy to initiate a refund or ship a replacement package to you. Please note that we must be notified of a lost package within sixty (60) days of the actual or scheduled delivery. 

If your package is damaged:

If your package arrives damaged or the products inside the box are damaged please contact us. We ask that you include photos of the damaged package or contents so that we can notify UPS. Once we have received your report and photos, we will be happy to offer you a solution in the form of a replacement case or refund. Please note that we must be notified of a damaged shipment within sixty (60) days of the actual or scheduled delivery.